It’s not what you say, it’s how you say it that can derail even the most effective employee, manager, executive or business owner. In this session, we examine the pitfalls of ineffective communication in a company or in your career. Participants identify their workplace behavior style and its impact on their communication style and receive practical “how-to” steps to communicate with co-workers or others who have different communication styles. There will also be activities to improve written, electronic, presentational, and one-on-one communication skills. Finally, dealing with anger—your own, or of a co-worker or customer—will be explored. This program can be customized to your organization and facilitated at your location in 2, 4 or 6-hour format.
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